Frequently asked questionsStart here
How do I start a painting study?
Open PainterLab, choose a reference photo, and select the physical paint palette you want to use. PainterLab creates a study that keeps the photo, viewing settings, and sampled colors together.Why does PainterLab ask for photo or camera access?
Photo access lets you choose a reference image. Camera access is used when you photograph a physical paint mixture for comparison. You can review or change these permissions in iOS Settings at any time.Are my reference photos uploaded?
PainterLab processes reference photos and study data on your device. The app does not require an account and does not provide cloud synchronization. See the Privacy Policy for the full explanation.How accurate are the paint mixing recipes?
Recipes are practical starting points, not guaranteed physical matches. Pigment batches, paint thickness, surface color, lighting, camera capture, and screen calibration can all affect the result. Use the suggested proportions, compare the mixed paint, and adjust gradually.How do I create a custom paint palette?
Open the Palette Library, create a new palette, and select the physical paints you own. When you open a sampled color, PainterLab calculates recipes from the palette selected for that study.What does PainterLab Pro include?
PainterLab Pro unlocks unlimited studies, additional simplification styles, fine detail controls, and other advanced features. Available plans and local pricing are shown by the App Store before purchase.How do I restore or manage a subscription?
Use Restore Purchases on the PainterLab Pro screen if you previously subscribed with the same Apple Account. To manage or cancel a subscription, open iOS Settings, tap your name, then tap Subscriptions.What should I try if a photo or camera will not open?
Confirm that PainterLab has permission in iOS Settings, close and reopen the app, and check that you are using the latest available version. If the problem continues, contact support with your device model, iOS version, PainterLab version, and the steps that reproduce the issue.
